By Ninette
Introduction
Laws around the world require a data protection privacy policy that governs how websites use, maintain and disclose information collected by users.
This privacy policy applies to the website and all services offered by "by Ninette".
When you use by Ninette, you trust us with information. We are committed to maintaining this trust. This starts with helping you understand our privacy practices.
This policy describes what information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read it in conjunction with our Privacy Overview, which highlights key points about our privacy practices (including what information we collect, when we collect it, and how we use it).
Last modification: May 25, 2018
Effective date: May 25, 2018
1. Collection and use of data
SUMMARY
This policy applies to users of by Ninette's services worldwide, including users of by Ninette's websites, features or other services.
This policy describes how by Ninette and its affiliates collect and use personal information to provide our services. This policy applies to all users of our website, features or other services anywhere in the world, unless covered by a separate privacy policy. This policy specifically applies to:
- Customers: users wishing to purchase a product by Ninette
- Internet users (visitors): users who browse the website looking for product information.
This policy also applies to those who provide information to by Ninette in connection with the Website in order to purchase our products. All those who are subject to this policy are referred to as “Users” for the purposes of this policy.
The practices described in this policy are subject to the laws in force in the locations where we operate. This means that we only engage in the practices described in this policy in any particular country or region, if the laws of those locations permit it. Please contact us if you have any questions about our practices in your country or region.
2. Who is your data controller?
By collecting and processing the personal data of its users online, by Ninette acts as a data controller.
In order to guarantee its users perfect transparency on the processing of their personal data, by Ninette has chosen to appoint a personal data protection delegate: the data controller.
SUMMARY
By Ninette provides products to users around the world. If you use our services in the European Union or elsewhere, By Ninette BV is the data controller. We process personal information inside and outside the European Union.
Contact details of the data controller:
If you live in the European Union or elsewhere, the data controller is:
by Ninette
323 Chemin de Roumagoua
20 batches clear Torrege
13600 La Ciotat, Bouches du Rhône, France
Questions, comments or complaints may be submitted to the Data Protection Office regarding by Ninette's data practices via its site.
We process personal information inside and outside the European Union. By Ninette transfers the information of users located outside the European Union and the United States based on mechanisms approved under applicable laws.
3. Information we collect
SUMMARY
by Ninette may collect personally identifiable information from Users in a variety of ways, including:
- Information you provide to by Ninette when you register for an account and purchase your by Ninette products online. If you choose to purchase a product from us, we, or our third-party payment processors, collect your payment information.
- Information created when using our Services, such as location (shipping address), usage, and device information.
- Information from other sources, such as by Ninette partners and third parties using the by Ninette APIs.
- The following information is collected by or on behalf of by Ninette:
This may include:
-
User Profile : We collect information when you create or update your by Ninette account in order to purchase a product. This may include your name, email, telephone number, username and password, address, banking or payment details (including related payment verification information), government identification numbers, your date of birth, your photo and your signature.
• User Content : We may collect information when you contact by Ninette technical support, provide ratings or feedback to other users, or contact by Ninette.
This may include:
- Shipping Information : We may collect your precise location (shipping information) as determined during your online purchase
- Transaction Information : We collect transaction details related to your purchase of our products, including your order details, delivery information, date and time the product was ordered, amount charged and method of payment. Additionally, if someone uses your promotional code, we may associate your name with that person.
- Usage Information : We collect information about how you interact with our Services. This includes information such as access dates and times, pages viewed, website crashes and other system activity, browser type, and third-party sites or services you were using before interacting with our website. . In some cases, we collect this information through cookies, web beacons and similar technologies to create and manage unique identifiers. To learn more about these technologies, please see our Cookie Statement.
- Device Information: We may collect information about the devices you use to access our website, including hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique identifiers, advertising identifiers and serial numbers. , device movement information, and mobile network information.
3. Information from other sources
These may include:
- User comments, such as ratings or compliments.
- Users providing your information as part of referral programs.
- Users purchasing products for or on your behalf.
- Users or others providing information in connection with complaints or disputes.
- Publicly accessible sources.
- Marketing service providers.
By Ninette may combine information collected from these sources with other information in its possession.
4. How we use the information we collect
SUMMARY
By Ninette collects and uses information to enable the delivery of products and services in a reliable manner. We also use the information we collect:
- For customer support
- For research and development
- Provide promotions or contests
- In the context of legal proceedings
By Ninette does not sell or share your personal information to third parties for their direct third party marketing purposes.
by Ninette uses the information collected for purposes such as:
By Ninette uses the information we collect to provide, personalize, maintain and improve our products and services, as well as to develop new products, services, features and functionality.
This includes using the information to:
- Create and update your account.
- Verify Your Identity.
- Enable shipping deliveries and other services.
- Process or facilitate payments for these services.
- Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services.
- Track the progress of your shipments.
- Enable features that allow you to share information with others, such as compliments and product reviews, refer a friend to by Ninette.
- Activate the features to personalize your account by Ninette.
- Carry out internal operations necessary to provide our services, including to troubleshoot software and operational issues, to analyze, test and research data, and to monitor and analyze usage and activity trends.
by Ninette uses the information we collect (including recordings of customer support calls after being notified and with your consent) to assist you when you contact our customer support services, including to:
- Direct your questions to the appropriate customer support
- Investigate and address your concerns
- Monitor and improve our customer support responses
We may use the information we collect for testing, research, analysis and product development. This allows us to further improve the security of our products and to develop new features and products.
By Ninette may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.
Par Ninette may also use this information to promote and process competitions, sweepstakes, award related rewards and provide you with relevant announcements and content about our services and those of our business partners. You may receive some of these communications based on your profile as a Ninette user. EU users have the right to object to this type of processing; see Section 9 for more information.
by Ninette may also use the information to inform you about elections, votes, referendums and other political processes related to our products and services.
We may use the information we collect to investigate or address complaints or disputes relating to your use of the by Ninette website, or as permitted by applicable laws, or as requested by regulators, government entities and official investigations.
By Ninette undertakes not to sell your data to third parties, except by informing you and asking for your prior consent.
5. How we protect your information
by Ninette adopts appropriate data collection, storage and processing practices, as well as security measures, to protect against unauthorized access, modification, disclosure or destruction of your personal information and data stored on our site.
6. Cookie policy and third-party technologies
Why do we use cookies?
We use cookies and similar technologies to recognize your repeat visits and preferences, as well as to measure campaign effectiveness and analyze traffic.
This Cookie Policy explains how cookies and similar technologies are used when you visit our website, open our emails or access other applications owned and operated by "by Ninette", as well as any other services displaying this cookie policy.
SUMMARY
by Ninette and its partners use cookies and other identification technologies on our website, emails, applications and online ads for the purposes described in this policy.
What is a cookie?
A cookie is a small text file (often including a unique identifier) sent to a user's browser from a website's computers and stored on their computer, tablet or mobile device.
A cookie stores a small amount of data on your computer about your visit to the site.
by Ninette uses cookies and similar technologies for purposes such as:
- Authenticate users
- Remember user preferences and settings
- Determine content popularity
- Creation and measurement of the effectiveness of advertising campaigns
- Analyze site traffic and trends and generally understand the online behaviors and interests of people who interact with our Services.
We may also allow others to provide analytics and analytics services to us, serve advertisements on our behalf across the Internet, and track and report the performance of those advertisements. These entities may use cookies, web beacons, software development kits (SDKs), and other technologies to identify your device when you visit our site and use our services, as well as when you visit other sites and services in line.
What cookies do we use?
Please see our Cookie Statement for more information about the types of cookies used on the Site and other technologies described in this section, including your choices regarding these technologies.
7. Information sharing and disclosure
The information sharing and disclosure clause explains how Ninette shares collected information with third parties or other users.
Certain products, services and features of by Ninette require the sharing of information with other users or at your request.
We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.
By Ninette may share the information we collect:
1. With other users
2. At your request
This includes sharing your information with:
- Other people at your request.
- Ninette's business partners.
3. With the general public when you submit content to a public forum
We welcome feedback from our users and customers, including through public forums such as Ninette's blogs, social media, and certain features on our network. When you communicate with us through these channels, the public may view your communications
4. With Ninette’s subsidiaries and affiliates
We share information with our subsidiaries and affiliates to help us provide our services or carry out data processing on our behalf. For example, Ninette processes and stores information in the European Union on behalf of its international subsidiaries and affiliates.
5. With Ninette service providers and business partners
By Ninette may provide information to its suppliers, consultants, marketing partners, research companies and other service providers or business partners. This may include, for example:Payment processors and facilitators.
- Cloud Storage Providers
- Marketing partners and marketing platform providers.
- Data analytics providers.
- Research partners, including those carrying out surveys or research projects in partnership with or on behalf of by Ninette.
- Sellers who assist by Ninette
- Consultants, lawyers, accountants and other professional service providers.
- fleet partners.
- Insurance and financing partners.
For purely technical reasons, by Ninette may be required to outsource certain services at its expense (such as hosting the Ninette website).
In all cases of subcontracting of your personal data, by Ninette has implemented a contractual policy with each of the subcontractors under conditions at least as high as those put in place by "by Ninette ".
Ninette has taken particular care to ensure that each of its subcontractors with direct access to your personal data is not authorized to reproduce your data for its own benefit or that of anyone else.
6. For legal reasons or in the event of a dispute
by Ninette may share your information if we believe it is required by law, regulation, operating agreement, legal process or governmental request, or if disclosure is otherwise warranted for security or similar concerns .
This includes sharing your information with law enforcement officials, government authorities or other third parties, as appropriate, to enforce our Terms of Use, user agreements or other policies, to to protect the rights or property of by Ninette or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use someone else's credit card, we may be required by law to share information with that cardholder.
This also includes sharing your information with others in connection with or negotiations of a merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of our business by or with another Company.
7. With your consent
by Ninette may share your information other than as described in this policy if we notify you and you consent to the sharing.
8. Information data retention and deletion policy
SUMMARY
The data retention policy is governed by Article 5 of the EU General Data Protection Regulation (“GDPR”), which explains that, where personal data is collected or processed, it must not be used only for purposes that are “adequate, relevant and limited to what is necessary”. in relation to the purposes for which the data are processed”.
Personal data must be retained for as long as necessary to achieve the purpose for which the data was collected and is being processed.
By Ninette retains user profile and other information for as long as you maintain your by Ninette account.
By Ninette retains transaction, shipment, usage and other information for 7 years as it relates to regulatory, tax, insurance or other requirements in the locations where it operates. Subsequently, by Ninette deletes or anonymizes this information in accordance with applicable laws.
by Ninette may request the deletion of its accounts at any time. Following this request, by Ninette deletes the information it is not required to retain and restricts access or use of the information it is required to retain.
By Ninette requires user profile information to provide its services and retains it for as long as you maintain your by Ninette account.
Duration of retention of personal data :
By Ninette undertakes to retain your personal data for seven years from your last connection to the by Ninette website.
If you do not reconnect to our website during this period, by Ninette will erase all your personal data, justifying the minimum actions allowing Ninette to justify an action taken on your data in the exercise of your rights GDPR.
by Ninette retains certain information, including transaction, shipping, device and usage information, for at least 7 years in connection with regulatory, tax, insurance and other requirements in the locations where it operates . Once this information is no longer necessary to provide by Ninette services, enable customer support, improve user experience or for other operational purposes, by Ninette takes steps to prevent access or use of this information for purposes other than compliance with these requirements or for security and fraud prevention and detection purposes.
You can request deletion of your account at any time through the privacy settings on the by Ninette website.
Following these requests, by Ninette deletes information that it is not required to keep. In certain circumstances, by Ninette may not be able to delete your account, for example if there is a pending credit on your account, a complaint or an unresolved dispute. As soon as the issue preventing deletion is resolved, by Ninette will delete your account as described above.
by Ninette may also retain certain information if necessary for its legitimate business interests, such as preventing fraud and improving user security. For example, if by Ninette closes a user's account, it may retain certain information about that account to prevent that user from opening a new account by Ninette in the future
9.Special Information for EU Users
SUMMARY
As of May 25, 2018, the processing of users' personal data in the European Union is subject to the EU General Data Protection Regulation ("GDPR").
This section summarizes how by Ninette processes personal information under the GDPR, as well as the rights of users in the European Union, as described in by Ninette's processing of personal information.
As of May 25, 2018, the processing of users' personal data in the European Union is subject to the EU General Data Protection Regulation (“GDPR”) . This section provides information relating to the rights of EU users and the responsibilities of by Ninette under this regulation.
1. EU usage rights
GDPR gives European users more rights over the collection and use of their information. This includes, among other things, the right to access their personal data, to object to the processing of their personal data and to rectify, erase and export their personal data
If you are a user of by Ninette in the European Union, you have the following rights with respect to by Ninette's processing of your personal information. To exercise these rights, please see below or submit your request here.
Users located outside the EU may also request explanations, corrections, deletions or copies of their personal data here.
a) Explanation and copies of your data
- You have the right to request an explanation of what information by Ninette has about you and how by Ninette uses it.
- You also have the right to receive a copy of the information that by Ninette collects about you if it is collected based on consent or because by Ninette needs the information to provide the services you request.
b) Correction
- If by Ninette has information about you that you believe is inaccurate, you have the right to request correction of your information. Please see the section titled “Explanation, Copies and Correction” below for more information on correcting or requesting correction of your information.
- Users who have the right to be forgotten can request deletion of their accounts at any time. Users can request deletion through the privacy settings menu of the by Ninette website (or app). We may retain certain information about you as required by law and for legitimate business purposes permitted by law.
- Please see the “Retention and Deletion of Information” section above for more information about by Ninette’s retention and deletion practices.
d) Objections and complaints
- Users in the European Union have the right to object to the processing of personal data by by Ninette, including for marketing purposes based on profiling and/or automated decision-making. by Ninette may continue to process your information notwithstanding your objection to the extent permitted by the GDPR.
- You can also submit questions, comments or complaints to the by Ninette Data Protection Officer.
2. Grounds for processing
The GDPR requires companies processing the personal data of EU users to do so on specific legal bases. As described below, by Ninette processes information from EU users based on one or more of the grounds specified in the RPG:
a) This processing is necessary to provide the requested services and functionalities
by Ninette must collect and use certain information to provide its services. This includes:
- user profile information necessary to establish and manage your account, including to verify your identity; enable communications with you regarding your shipments, orders and accounts; and to enable you to make or receive payments.
- Transaction information, which is necessary to generate and store in connection with your use of by Ninette services and purchases.
- Usage information, which is necessary to maintain, optimize and improve the by Ninette services, including to determine, sometimes in combination with other information, incentives and to calculate shipping costs.
- The collection and use of this information is mandatory in order to be used by Ninette applications.
- by Ninette may process personal information, including disclosing data to law enforcement authorities in the event of a threat to the security of users or third parties.
c) This processing is necessary to provide the requested services and functionalities
- by Ninette must collect and use certain information to provide its services. This includes:
- user profile information necessary to establish and manage your account, including to verify your identity; enable communications with you regarding your shipments, orders and accounts; and to enable you to make or receive payments.
- Transaction information, which is necessary to generate and store in connection with your use of by Ninette services and purchases.
- Usage information, which is necessary to maintain, optimize and improve the by Ninette services, including to determine, sometimes in combination with other information, incentives and to calculate shipping costs.
- The collection and use of this information is mandatory in order to be used by the byNinette applications.
d) Processing is necessary to protect the vital interests of our users or third parties
by Ninette may process personal information, including disclosing data to law enforcement authorities in the event of a threat to the security of users or third parties.
e) Processing is necessary for the legitimate interests of by Ninette
by Ninette collects and uses personal information necessary to defend its legitimate interests. This includes the collection and use of information:
- Provide customer support.
- Optimize our service and develop new services.
- For research and analysis purposes.
- for direct marketing purposes. This includes, for example, analyzing data to identify trends and adapt marketing messages to user needs.
- To apply the terms of use of by Ninette.
f) Processing is necessary for the legitimate interests of other persons or parties
- by Ninette collects and uses personal information necessary for the benefit of other people or the general public. This includes sharing information in connection with legal or insurance claims, to protect the rights and safety of others.
- by Ninette may also process personal information if necessary in compliance with an overriding public interest, based on applicable laws.
- The processing is necessary to fulfill Ninette's legal obligations
- by Ninette is subject to legal obligations in the jurisdictions in which it operates, which require us to collect, process, disclose and retain your personal data.
- by Ninette may also share information with law enforcement or third party requests in the context of legal proceedings.
g) Obtain consent
by Ninette may collect and use your information based on your consent.
Before collecting basic personal information such as email addresses, names, telephone number, etc., by Ninette will need to obtain clear and unambiguous affirmative consent.
You have the right to withdraw your consent at any time. If you withdraw your consent, you will not be able to use any service or functionality requiring the collection or use of information that by Ninette has collected or used based on your consent.
by Ninette relies on consent for data collections or uses necessary to improve the user experience, enable optional services or features, or to communicate with you. If you are an EU user, the following types of data are collected or used based on your consent.
- Personal information (name, telephone number, email address, etc.)
- Delivery information (address)
- Bank details (card number)
Please see the Choice and Transparency section below for more information about these types of data collection and use, how to opt-in or opt-out of them, and how opting out will affect your use of the Website by Ninette.
by Ninette may also collect personal information about you through voluntary surveys. Your responses to these surveys are collected on the basis of consent and will be deleted once they are no longer necessary for the purposes collected.
10. Choice and transparency
SUMMARY
by Ninette allows you to view and control the information collected, including through the following means:
- Website and app privacy settings
- Device permissions
- Website and in-app review pages
- Marketing opt-outs
You can also ask by Ninette to provide you with explanations, copies or corrections of your data.
A) DEVICE PERMISSIONS
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. These platforms have different permission systems to obtain your consent. The iOS platform will alert you the first time the by Ninette application wants permission to access certain types of data and will allow you to consent (or not consent) to this request. Android devices will notify you of the permissions that the app by Ninette will look for before the first use of the app. Your use of the application constitutes your consent.
B) EXPLANATIONS, COPIES AND CORRECTION
You can ask by Ninette:
- A detailed explanation of the information that by Ninette has collected about you and how it uses it.
- Receive a copy of the information collected by Ninette about you.
- Request correction of any inaccurate information that by Ninette has about you.
You can make these requests by contacting by Ninette here .
You can also change the name, phone number, and email address associated with your account via the Settings menu in the by Ninette app.
C) MARKETING OPT-OUTS
You can opt out of receiving promotional emails from by Ninette by emailing us here. You can also opt out of receiving emails and other messages from by Ninette by following the instructions therein. Please note that if you opt out, we may still send you non-promotional messages, such as travel receipts or account information.
11. Updates to this policy
SUMMARY
We may update this policy from time to time. If you use our Services after an update, you agree to the updated policy.
We may update this policy from time to time. If we make material changes, we will notify you via the by Ninette website and app or by other means, such as email. Consistent with applicable law, by using our Services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the most up-to-date information on our privacy practices. We will also make prior versions of our privacy policies available.